Print Sales Returns Policy
We want to help you make purchasing art from William King the best of experiences free of worry and risk. It is important to us that you are happy with you purchase.
Therefore we offer a 14-day return period for all pieces bought via our online shop. So it’s OK to change your mind and get a refund or try a different piece.
We are also currently offering free returns*
Follow the instructions below, and we’ll make arrangements and pay return postage.
Damaged on arrival?
Whilst we take every precaution to ensure that your art will arrive in perfect condition rarely things may go wrong.
If an artwork is damaged upon arrival, please send us an image of the damage and follow the instructions below to return. This will allow us to make enquires with the package handlers and keep control of the limit of the edition for the benefit of all. We will then either refund or reissue a new print, whichever is your preference. We will cover all postage costs.
If you anything less than delighted and need to send something back then as long as it is within 14 days of receiving your artwork that’s absolutely fine.
Simply follow the procedure below:
1. Please email firstname.lastname@example.org and request a refund within 14 days of receiving your order. Please ensure you include your order number In your communication.
2. Once your request has been processed, we will contact you to arrange collection.
3. All artworks must be returned in the same condition in which they arrived. In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging. Please be aware that fine art papers are delicate and can be damaged if handled incorrectly. It is essential that they are handled in accordance to the instructions included with your artwork or sent to you upon purchase.
4. Once your order is safely back with us, we will process your return and refund the credit or debit card you used to pay with.
We aim to make refunds in approximately 5-10 working days but please appreciate we are a small concern and are often away shooting. We will process your refund no later than 30 days after we have received artwork back. Please don’t hesitate to get in touch with us if you require an update on your refund.
Please note, this returns policy is only applicable for orders placed entirely through the williamkingphotography.co.uk website and does not apply to any purchases made at shows, galleries or other events.
Any other questions? contact us us at email@example.com or on +44 (0)7973317438
* We reserve the right adapt or withdraw this at any time